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Effective from: 25.05.2018

1. Who are we?

This document discloses the Privacy and Personal Data Protection Policy (the “Policy”) that are collected by users of the website at (the “Website”) in connection with the use of the Website, its services, content and resources. The collection, processing and storage of personal data of users of the Website is done by Dr. Biomaster OOD in its capacity of personal data administrator (“Administrator”, “We”) with identification number 131102513 and registered in the Register of the Personal Data Controllers in the Commission for Personal Data Protection (CPD).

Dr. Biomaster OOD is a company registered under the legislation of the Republic of Bulgaria, with UIC 131102513, with headquarters and registered address in Sofia 1336, j.k. Lyulin, bl. 346, fl. 43.
This Privacy Policy (the “Policy”) determines what happens to your personal data you provide through the Website.

This Policy constitutes an integral part of our General Terms and Conditions of Use (“General Terms and Conditions”) available here. All definitions given in the General Terms and Conditions are also applicable in this Policy.

By accessing, reviewing, using in any way the services and resources on the Website, you acknowledge that you are familiar with, understand the meaning and importance, and agree to be bound by this Policy. By accessing the Website and Services, you express your explicit consent to collect, receive, record, organize, compare, update, modify, extract and otherwise legally process, use and share your personal information under this Policy.

Use of the Website, its services and resources requires consent to the acceptance of this Policy. Access to this Policy is permanently active at the following address:

The collection, processing and storage of the personal data of the users of the Website shall be done in compliance with the requirements of the Personal Data Protection Act and the applicable Bulgarian and European legislation in force.

We reserve the right to make amendments to this Policy at any time. The new versions will be published on the Website. If you have a registration, you will be notified of such changes at the email address you provided.

If you disagree with changes to this Policy, you should notify us in writing about this, and then your Account will be deleted. In all other cases, you will be deemed to agree to the changes.

2. Subject

“Personal data” means all data that contains identifying information (such as name, address, telephone, email, etc.). Before we receive and process your personal data, we require your explicit, informed and freely given consent to do so.

The Policy posted here is valid and only applicable to users of the Administrator’s services available through the Website. This Policy shall not be applied to other websites, social networks, platforms, or companies that the Administrator does not control but to which they refer, directly or indirectly, to the services and resources provided through the Website. You should be informed that any such websites, social networks, platforms or companies have their own personal data protection policy and that we are not responsible for them. You need to familiarize yourself with the privacy policy of other websites, social networks, platforms or companies before providing personal data through the same.

3. What data do we collect for you?

You have the right to access the Website without providing your personal details and registration. The access to the services of the Website requires the provision of personal data, for example when ordering a product, etc.

Personal data provided by you:

When you sign up to use the Website, you will be asked for information that is required solely to use the services and resources of the Website. The collection of these data is carried out in accordance with the most stringent legal security requirements.

Using the Services on the Website requires you to be at least 16 years of age. By creating a profile, you confirm that you are at least 16 years of age.

Successful sign-up requires the completion of certain mandatory fields marked as mandatory and the creation of a unique password. Alternatively, it is possible to access the services of the Website through your Facebook profile.

When creating an Account you should provide your:

• name;

• email address;

• phone;

Completing the optional fields when registering or using the Services on the Website is entirely at user's discretion.

The user is responsible for the provided contact information and other data that are untrue, false or relate to third parties (in all cases where third parties have not given their consent) and for any illegal or misuse of personal data and information.

We do not collect personal data that:

 • reveal racial or ethnic origin;

• disclose political, religious or philosophical beliefs;

• disclose membership in political parties or organizations, associations with religious, philosophical, political or trade union goals;

• relate to health, sexual life or the human genome;

• are provided by users under the age of 16 without the consent of parents or their legal representatives.

The Administrator will delete any information sent by or referring to users known to be under the age of 16 and have not obtained the consent of their parents or legal representatives to use the Website, services and content.

Data we collect automatically:

Every time you visit the Website, we automatically collect the following data:

About your Device:

  • We collect data related to your device (such as a device model, version of your operating system and browser, and IP address).

Location information:

  • • When using the Services on the Website, we may collect and process information about your actual location (geo-location). We use a variety of location-based tools, including IP address, GPS, Wi-Fi access points and cell towers.

Information we collect when using the Services on the Website:

  • Information about websites that link to the Website as well as Websites referenced by the Website, date and time of visit, duration of visit, uploading speed of the Website, and other data related to your interaction with the Website.


The website uses cookies. Cookies are small text files that are saved on your computer or mobile device when you visit a website. They allow the website to store your actions and preferences (such as username, language, font size, and other display settings) for a certain amount of time so you do not have to enter them each time you visit the Website or go from one page to another.

By using cookies, the web server can save, for example, the preferences and settings of the user’s computer, mobile phone, or other device, which data is automatically restored at the next visit. Cookies are used, among other things, to improve user experience, such as not repeating the entry process on a subsequent visit.

We use the following types of cookies:

      o Session cookies – they allow the Website to link user actions during a session of the browser. They can be used for various purposes, such as storing user preferences while browsing the Web site. They could also be used for security when the user has access to Internet banking or to facilitate the use of web-based mail. Sessioncookies expire after the browser session and they shall not be stored in the longer term.

      o Persistent cookies – they are stored on the user’s device between browser sessions, which allow preferences or actions of the User throughout the Website (and in some cases on different sites) to be saved. Persistent cookies can be used for various purposes, including the preferences and choices of users when using a website or targeting an ad.

      o First & Third Party cookies – First Party Cookies are those placed on the Website that is chosen to be visited by the User. Part of the content on the Website may be a third-party vendor (e.g., a video or an ad). These third parties may also set cookies through the Website. These are third-party cookies. Suppliers, third parties, are responsible for complying with the applicable laws and their own cookie policy.

We may allow third parties, such as advertisers or analysts, to collect information using these technologies directly from our website. The data they collect is subject to the applicable third-party privacy policy.

• Each User shall have the ability to accept or deny the use of cookies by choosing one of the following buttons when initially accessing the Website: Accept Cookies/Deny cookies.

Consumers always have the option to prevent cookies by changing the options of their browser. To block cookies in a specific browser, learn more here:

      o Cookie settings in Google Chrome           

      o Cookie settings in Firefox   

      o Cookie settings in Internet Explorer

      o Cookie settings in Safari

• Disclaimer of Cookies by the User may result in functionality limitation or inability to use the Services on the Website.

4. What are the purposes of processing your personal data?

The personal data we collect is necessary for the provision of quality services and to provide you with timely technical and other assistance if necessary.

We use the personal data you provide for the following purposes:

For the normal operation of all services on the Website, including, but not limited to: creating a registration on the Website for sending orders to purchase certain items through the Website;

To ensure secure and reliable use of our services and content by verifying your rights to access the services and items you have requested;

To improve permanently the quality of our services and content by receiving suggestions, tips and ideas that you have submitted, expanding existing and introducing new items through our Website;

To send you news, newsletters, offers, interesting and useful information and other messages. If you do not wish to receive such communications from us or other affiliates, you should opt out of this opportunity at any time via the write-off form available at the end of each information email.

To provide you with specialized information to make full use of and access to promotions, campaigns, games and other resources on our website, as well as instructions, guidelines, and other useful content through your preference data;

To invite you to participate in polls and surveys of the user’s opinion on the quality and content, and other resources on our Website;

• For other legitimate purposes in connection with the quality performance of all current and future services and resources on the Website.

If we change goals, we shall inform you and ask your explicit consent to process your personal data in accordance with the new goals.

5. Who has access to your personal information?

Your personal data will not be transferred to third parties unless:

  •  • you give us your explicit, informed and freely given consent;
  •  • the third parties in question provide us with support under a contract to provide our products or services;
  •  • this is required by law or by virtue of a governmental act of a public authority;
  •  • there is a justified need to protect the rights, property or security of users of the Website or other protectable public interests;
  •  • this is necessary in connection with the sale of a business, our company or its assets that are subject to confidentiality.

Our employees and partners have access to your personal data for the purposes of maintaining the Website and Services, but they are bound by the obligation of confidentiality with respect to the data they have access to in connection with this activity.

Our employees and partners are duly informed about the importance of their obligation of confidentiality and are responsible for the fulfillment of this obligation.

We may share data that does not personally identify you with our trading partners (media, marketing agencies and other business partners who have agreed to comply with this Policy) to provide your consent to product and service information as well as promotions and offers.

For any other purpose not expressly mentioned in this policy we will request your explicit consent by identifying our partners as well as the purposes for data transfer and sharing.

By virtue of a court decision or governmental act of a public authority, we may be required to disclose the identity of a User, especially in the case of investigating violations of third party rights or unauthorized acquisition of personal data.

6. Your rights

By virtue of the applicable law, you have the legally recognized right without you owing anything at any time to object to the processing of your personal data by sending an explicit request or to the following email address:  

You also have the right to be informed before your personal data is first provided to third parties for direct marketing purposes or when used on behalf of third parties. You have the right to oppose this transfer or use without having to pay anything.

You have the right to access the personal data we hold about you in a structured, widely used and machine readable format by sending an explicit request or to the following email address:  

You have the right to request the transfer of your personal data to another administrator by sending an explicit request or to the following email address:  

If any of the information we hold about you is incorrect or inaccurate, you have the right to correct it by modifying the information contained in your account by sending an explicit request or to the following email address:  

You have the right to contact us in order to request a complete deletion of your personal data by sending an explicit request or to the following email address:  

You also have the right to request that you limit the processing of your personal data to individual actions of collection, processing, and sharing by sending an explicit request or to the following email address: You have the right to require third parties that have access to your data to be informed about the limitations, deletion or prohibition of processing your data in order to remove from these third parties all links, copies or replicas of your personal data.

For personal data protection issues, the local supervisor shall be:

Commission for Personal Data Protection, address: 2,  Tsvetan Lazarov Blvd., Sofia 1592, tel.: +359 2 915 3580, fax: +359 2 915 3525, e-mail:, Website:

7. Where do we store your personal data and for how long?

Your personal data we collect is stored on secure servers in the EU.

We store your personal data for the period you are registered as an active user on the Website or until you terminate the Services and/or the Website.

If you wish to delete the data you have provided on the Website, the personal data stored for you will be deleted without undue delay.

By way of exception, it is permissible for the law to retain personal data only when it is necessary for the exercise of the right of freedom of expression and the right of access to information, compliance with a legal obligation, performance of a public interest task or the performance of official functions assigned to us as an Administrator for reasons of public interest in public health, for the purposes of public interest archiving for the purposes of scientific or historical research, or for statistical purposes, or for the establishment, exercise or protection of legal claims.

8. Technological and organizational security measures for processing. Risks.

Our goal is to guarantee the quality and integrity of the data provided to us by the users of the Website. To that end, adequate technological and organizational measures have been taken to contribute to the protection, accuracy, timeliness and completeness of the data.

Regardless of the measures taken to protect your data, you should be informed that the transfer of data over the Internet or other open network is never completely secure and there is a risk of third parties unauthorized access to and use of your data.

9. Contact details

For further information, complaints or the exercise of your rights, you can contact us at:


This Policy has been in force since 25.05.2018 and complies with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).